Gift Cards Definitions:
Gift Cards shall mean both physical cards (“Physical Gift Cards”) and eGift cards, received via email(“eGift Card”).
1. Where can I spend my Gift Card?
TGJones Gift Cards can be used as full or part payment for goods in all TGJones locations, as well as online at www.tgjonesonline.co.uk
2. How can I check my Gift Card balance?
Your balance can be obtained by clicking here
3. What are the Gift Card Terms and Conditions?
Click here to be taken to the T&C's page
4. Can I return an item purchased using a Gift Card?
Yes – details of our refund and exchange policy are here
5. Does the Gift Card ever expire?
Gift Cards will expire after 24 months of consecutive non-use and the balance will be deducted. If you have zero balance on your GiftCard for 65 days with no activity (purchases, balance enquiry and top ups etc)then the Gift Card will expire.
6. Can I receive cash back on funds I have placed in my Gift Card?
A: No your Gift Card may be redeemed for products only and may not be exchanged for cash.
7. What happens if my Gift Card is lost, stolen or damaged?
Please treat Gift Cards like cash. TGJones cannot replace or reimburse the balance if the Gift Card is lost, stolen or damaged.
8. How many Gift Cards can I use during one transaction/purchase?
You can use up to 5 Gift Cards in any in-store or online transaction. Please note that the same Gift Card cannot be used twice within the same transaction.
9. Where do I find my Gift Card PIN number?
The 4 digit PIN number can be found on the reverse of theGift Card, underneath the scratch off panel or listed on the Digital Gift Card.
10. I have a query regarding my Gift Card, who should I contact?
Contact Diggecard Customer Services on + 44 (0)1344 233194, who will be happy to assist with your query.
11. Where can I purchase a Physical Gift Card?
You can purchase Physical Gift Cards at any TGJones store in the UK or by clicking here.
12. Where can I purchase a Digital Gift Card?
You can purchase a Digital Gift Card by clicking here.
13. Can my Digital GiftCard be added to Apple/Google wallet?
Yes – click the relevant button on your Digital Gift Card to add to your digital wallet.
14. Who do I contact to make a bulk purchase of GiftCards or eGift Cards?
If you are a business or organisation wanting to make a bulk purchase of Gift Cards then please contact our team on + 44 (0) 344985705 or via email to tgjones.support.uk@diggecard.com
15. Can I send a personal message with the Gift Card?
Yes, you will be given the option to write a personal message when purchasing your Gift Card online. Your message will be included with your order.
16. What will happen after I place my order online?
We will send you an email to confirm that we received your order. If you have purchased this Gift Card for yourself it will be sent directly to you in a separate email, which will allow you to open the Gift Card to add to your digital wallet or view and print. If you have purchased the GiftCard as a gift, this will be sent directly to the named receiver.
If we are not able to process your order, we will contact you by email.
17. What are the payment methods online?
Payment can be made via VISA or Mastercard debit or credit card.
18. What will appear on my credit card statement?
Your credit card statement will read "Diggecard".
19. WHSmith Gift Card Redemption Policy for Existing Gift Cards and eGift Cards
https://www.tgjonesonline.co.uk/help/gift-cards
